Welcome County of Riverside members!
We have important information specifically for you to help with your enrollment decisions.
The novel coronavirus (COVID-19): What you need to know
Learn about the steps Blue Shield of California is taking to help keep you safe as we confront the spread of this virus. Visit our COVID-19 updates page below for the latest information on:

  • Your coverage – Learn what your plan covers if you need to be tested for COVID-19, and what is covered if you need treatment

  • Access-to-care options – Find out about virtual healthcare and in-person options if you need medical advice or treatment

  • Prevention tips – Understand what you can do to help minimize your risk of getting COVID-19 and how to prevent its spread
Save yourself a trip to the doctor’s office with 24/7 access to board-certified doctors, available by video and phone. In response to COVID-19, through May 31, Blue Shield is covering your costs for Teladoc visits.*
*Teladoc is always available to Trio HMO members at $0 per visit.
Heal -- On-demand doctor house calls
For Trio HMO members, Heal lets you see a doctor at a time and place that’s best for you – your home, office, or even your hotel. The first visit is $0; subsequent visits are your $15 doctor office visit copay. If a doctor prescribes medication during the visit, you can have it delivered to you with no delivery charge. You’ll just pay your standard drug copay.

To schedule your doctor visit, go to the Heal website, call Heal at (844) 644-4325, or download the app to your smartphone.
Trio HMO plan
This year Blue Shield is introducing the Trio HMO Plan—featuring a low premium rate. The Trio plan is designed to give you affordable access to a quality, local network of doctors and hospitals in six counties*-- Los Angeles, Sacramento, El Dorado, Placer, Nevada and Yolo.

To enroll in Trio HMO, you must live or work in Trio ZIP code service area. View the CalPERS Trio network providers and service area ZIP codes.
*Partial coverage
Access+ HMO Plan
When it comes to your health, choice matters. Access+ HMO® gives you the freedom to choose the health care that's right for you and your family. It's the lowest-cost broad network HMO plan available to CalPERS members, plus it provides you the option to self-refer to specialists1 within your medical group.

Our plan offers you one of the largest provider networks in California with access to more than 12,000 primary care physicians, more than 300 hospitals, and more than 32,0000 specialists.

Quick links

Contact us at Shield Concierge
CalPERS-dedicated member service
(800) 334-5847
7 a.m. - 8 p.m. Pacific Time | 7 days a week
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1 The Access+ Specialist option allows members direct access to participating specialists in the same medical group or Independent Physician Association (IPA) as their primary care physician. Not all medical groups or IPAs participate in this program.