Programs and services
Shield Concierge
As a CalPERS member, you have access to one-on-one support from our Shield Concierge team of healthcare experts who can support your various needs. The Shield Concierge team consists of customer service representatives, registered nurses, social workers, health coaches, pharmacy technicians and pharmacists. Contact Shield Concierge at (800) 334-5847 7:00 a.m. - 8:00 p.m. Pacific Time | 7 days a week
An online wellness program that makes getting serious about your health some serious fun for CalPERS members. Wellvolution® includes
  • Well-Being Assessment
    Take a quick and confidential assessment to receive a personalized report with suggestions for ways to improve your health.
  • Diabetes Prevention Program
    This program can help qualifying members lose weight, adopt healthier habits and reduce the risk of developing type 2 diabetes. Learn more.
  • Daily Challenge
    Each day receive an email message for one simple wellness-related activity to help you live healthier and improve your overall well-being.
  • Walkadoo
    Simply wear a wireless device that tracks your steps throughout the day, and the Walkadoo® walking program will keep track of your activity and goals.
  • QuitNet
    Get online and mobile peer support from QuitNet®, the largest quit-smoking community in the world for those who want to quit smoking.
Wellness discounts
Get help saving money and living healthier with a wide range of discount programs, including fitness club memberships, acupuncture, chiropractic services and massage therapy, eye exams, frames, contact lenses and LASIK surgery.
Self-refer to a specialist
With Access+ Specialist, you can self-refer to a participating specialist in the same medical group for a fixed office copayment of $30 per visit.

The Access+ Specialist option allows CalPERS HMO members direct access to participating specialists in the same medical group or Independent Practice Association (IPA) as their Personal Physician. Not all medical groups or IPAs participate in this program.
As a CalPERS member, you have access to Teladoc for a $5 per visit copayment. Teladoc provides 24/7/365 access to a network of board-certified doctors who can treat many of your non-emergency medical issues when your doctor is not available. You can talk to a Teladoc doctor anytime, anywhere in the U.S.—from home or work, or while on the road—through the convenience of phone and online video consultations. Set up your Teladoc account today so it's ready when you need it. Visit Teladoc or call 1-800-Teladoc 1-(800) 835-2362.

How Teladoc works
Coverage while traveling
You have access to care for emergency and urgent care services across the United States and around the world through the BlueCard® Program and Blue Cross Blue Shield Global® Core. If you use providers in the BlueCard Program, you will pay only your regular copay at the time of service and will not have any claim forms to fill out when you return.

To learn more about the BlueCard Program or the Blue Cross Blue Shield Program, contact Shield Concierge at (800) 334-5847.
Chiropractic and acupuncture services
CalPERS members can visit any participating chiropractor or acupuncturist from the American Specialty Health Networks, Inc. (ASH Networks) without a referral from your primary care physician. There is a $15 copay per visit and a combined maximum of 20 visits per year.

To find a provider, go to our Find a Doctor tool, click on Alternative Medicine and choose Chiropractor.
NurseHelp 24/7
With NurseHelp 24/7SM, registered nurses are available to answer your health questions at any time, every day. Have a medical concern and not sure what to do? Just call (877) 304-0504 to talk to a nurse.
LifeReferrals 24/7
Everyone can use a hand sometimes, and LifeReferrals 24/7™ offers convenient support to help you meet life‘s challenges. A toll-free phone call to (800) 985-2405 connects you with a team of experienced professionals ready to assist you with personal, family and work issues at any time.
Condition management program
Get guidance and information on conditions such as asthma, chronic obstructive pulmonary disease (COPD), coronary artery disease (CAD), diabetes, heart failure and musculoskeletal conditions.To learn more, check eligibility or to enroll, please contact a CallPERS dedicated representative at Shield Concierge at (800) 334-5847.
Prenatal Program
Expectant parents get 24/7 phone access to maternity nurses and other support and guidance during pregnancy.
ID protection and credit monitoring
Get covered right down to you identity with credit monitoring, identity repair assistance and identity theft insurance
Shield Connect newsletter
By registering at, you will automatically receive our bi-monthly email newsletter, Shield Connect which will keep you updated on your plan benefits and services. It’s a great way to be reminded of the health and wellness programs that are available to you as a member.

Missed an issue? Check out the newsletter archive.
Contact us at Shield Concierge
(800) 334-5847
7 a.m. - 8 p.m. Pacific Time | 7 days a week