Programs and services
Shield Concierge
As a CalPERS member, you have access to one-on-one support from our Shield Concierge team of healthcare experts who can support your various needs. The Shield Concierge team consists of customer service representatives, registered nurses, social workers, health coaches, pharmacy technicians and pharmacists. Contact Shield Concierge at (800) 334-5847 7:00 a.m. - 8:00 p.m. Pacific Time | 7 days a week
Discover your Proven Path to better health with Wellvolution
The next generation of Wellvolution is your personalized, digital health coach. It uses best-in-class apps and lifestyle change programs to help you achieve your goals at no additional cost to you. You choose the areas to focus on:
  • Prevent and reverse disease – Prevent diabetes, reverse cardiovascular disease and other chronic conditions.
  • Eat better – Get help with meal planning, use nutritional calculators, and lose weight.
  • Exercise more – Get support with movement tracking, workout routines, and coaching.
  • Manage stress – Meditate, practice mindfulness, and more.
  • Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest.
  • Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods.
Heal -- On-demand doctor house calls
For Trio HMO members, Heal lets you see a doctor at a time and place that’s best for you – your home, office, or even your hotel. The first visit is $0; subsequent visits are your $15 doctor office visit copay. If a doctor prescribes medication during the visit, you can have it delivered to you with no delivery charge. You’ll just pay your standard drug copay.

On-demand visits will be available to Trio members in 2020. To schedule your doctor visit, go to the Heal website, call Heal at (844) 644-4325, or download the app to your smartphone.
NurseHelp 24/7
With NurseHelp 24/7SM, registered nurses are available to answer your health questions at any time, every day. Have a medical concern and not sure what to do? Just call (877) 304-0504 to talk to a nurse.
As a CalPERS member, you have access to Teladoc for a $0 dollar co payment for Trio members, or $5 per visit co payment for Access+ members. Teladoc provides 24/7/365 access to a network of board-certified doctors who can treat many of your non-emergency medical issues when your doctor is not available. You can talk to a Teladoc doctor anytime, anywhere in the U.S.—from home or work, or while on the road—through the convenience of phone and online video consultations. Set up your Teladoc account today so it's ready when you need it. Visit Teladoc or call 1-800-Teladoc 1-(800) 835-2362.

How Teladoc works
LifeReferrals 24/7
Everyone can use a hand sometimes, and LifeReferrals 24/7™ offers convenient support to help you meet life‘s challenges. A toll-free phone call to (800) 985-2405 connects you with a team of experienced professionals ready to assist you with personal, family and work issues at any time.
Wellness discounts
Get help saving money and living healthier with a wide range of discount programs, including fitness club memberships, acupuncture, chiropractic services and massage therapy, eye exams, frames, contact lenses and LASIK surgery.
Self-refer to a specialist
With Trio Specialist and Access+ Specialist, you can self-refer to a participating specialist in the same medical group for a fixed office copayment of $30 per visit. This option allows you direct access to participating specialists in the same medical group or Independent Practice Association (IPA) as your primary care physician. Not all medical groups or IPAs participate in this program.
Coverage while traveling
You have access to care for emergency and urgent care services across the United States and around the world through the BlueCard® Program and Blue Cross Blue Shield Global® Core. If you use providers in the BlueCard Program, you will pay only your regular copay at the time of service and will not have any claim forms to fill out when you return.

To learn more about the BlueCard Program or the Blue Cross Blue Shield Program, contact Shield Concierge at (800) 334-5847.
Chiropractic and acupuncture services
CalPERS members can visit any participating chiropractor or acupuncturist from the American Specialty Health Networks, Inc. (ASH Networks) without a referral from your primary care physician. There is a $15 copay per visit and a combined maximum of 20 visits per year.

To find a provider, go to our Find a Doctor tool, click on Alternative Medicine and choose Chiropractor.
Condition management program
Get guidance and information on conditions such as asthma, chronic obstructive pulmonary disease (COPD), coronary artery disease (CAD), diabetes, heart failure and musculoskeletal conditions.To learn more, check eligibility or to enroll, please contact a CallPERS dedicated representative at Shield Concierge at (800) 334-5847.
Prenatal Program
Expectant parents get 24/7 phone access to maternity nurses and other support and guidance during pregnancy.
ID protection and credit monitoring
Get covered right down to you identity with credit monitoring, identity repair assistance and identity theft insurance
Contact us at Shield Concierge
(800) 334-5847
7 a.m. - 8 p.m. Pacific Time | 7 days a week